I saw this at http://www.infoq.com/presentations/Hacking-Your-Organization, around time 38:00.
When we observe the action of another...
- we impute a motivation for that action
- and react emotionally to that imputed motivation
This imputation process is the core of most conflict.
This whole presentation is a really useful examination of what 'company culture' is, and how interpersonal communication matters in organizations. Really good stuff.
